The challenge
In supply chain and distribution, orders arrive by email in many different formats, with inconsistent structure, attachments, and varying levels of detail. When teams have to interpret everything manually and re-enter the data into the billing system, the process becomes slower, more error-prone, and dependent on human availability.
What Inuvem implemented
We designed an always-on workflow that reads emails and attachments, extracts the relevant information, normalises the fields, translates the request into the right structure, and inserts everything into the billing system. The goal was not to ship an AI demo, but to build a genuinely useful and continuous operational layer.
- Automatic reading of order emails and attachments in varied formats
- Extraction, normalisation, and validation before billing
- Insertion into the billing system with traceability and explicit rules
- 24/7 operations with logs, control, and manual fallback for exceptions
Why this matters for SMEs in Portugal
Most Portuguese SMEs do not need a massive transformation program to capture value from AI. They need one process with clear upside, fast production delivery, and a team that can keep operating and improving the workflow after go-live.